SERVICE&
MAINTENANCE
ENSURING EXCELLENCE: DEDICATED AFTER SALES SERVICE
At ACO RECYCLING, OUR SERVICE & SUPPORT SECTION EMPHASIZES OUR LEADING POSITION IN CUSTOMER CARE WITHIN THE INDUSTRY. WE PRIDE OURSELVES ON HIGH SATISFACTION LEVELS AND RAPID RESPONSE RATES. OUR SUPPORT IS CONTINUOUS, WITH FLEXIBLE AND TRANSPARENT SERVICE PLANS. WE OFFER COMPREHENSIVE TRAINING FOR PARTNERS AND TECHNICIANS, EFFICIENT INSTALLATION SERVICES, AND ACCESSIBLE WHATSAPP HOTLINE SUPPORT. WITH A 12-MONTH WARRANTY AND DETAILED SERVICE AGREEMENTS, WE ENSURE RELIABILITY. OUR DEDICATED CUSTOMER RELATIONS MANAGER, STAFF TRAINING FOR MAINTENANCE, AND A SUITE OF SUPPORT RESOURCES LIKE TECHNICAL VIDEOS, MAINTENANCE GUIDES, AND CALL CENTER SUPPORT, UNDERSORE OUR COMMITMENT TO EXCELLENCE IN AFTER-SALES SERVICE.
ACO GURU
ELEVATING AFTER SALES EXPERTISE
ACO RECYCLING INTRODUCES “ACOGURU,” A DEDICATED TEAM PROVIDING EXCEPTIONAL SERVICE TO OUR CLIENTS AND PARTNERS. ACOGURU STANDS OUT WITH ITS EXPERTISE AND COMMITMENT, OFFERING CONTINUOUS SUPPORT, TAILORED TRAINING, AND EFFICIENT PROBLEM-SOLVING. THIS INITIATIVE FURTHER STRENGTHENS OUR PROMISE OF UNPARALLELED CUSTOMER CARE AND TECHNICAL SUPPORT IN THE INDUSTRY.
INSTALLATION
ACO RECYCLING OFFERS A STREAMLINED APPROACH TO THE INSTALLATION OF OUR REVERSE VENDING MACHINES. DESIGNED WITH ‘PLUG AND PLAY’ FUNCTIONALITY, THEY ARE INTUITIVELY EASY TO INSTALL, EVEN WITHOUT THE DIRECT INVOLVEMENT OF OUR TECHNICAL TEAM. THIS USER-FRIENDLY DESIGN ENSURES QUICK SETUP AND EASE OF OPERATION RIGHT FROM THE START. FOR THOSE WHO PREFER PROFESSIONAL ASSISTANCE, ACO RECYCLING PROVIDES THE OPTION OF INSTALLATION SERVICES BY OUR LOCAL AUTHORIZED TECHNICIANS. WHETHER YOU CHOOSE THE SELF-INSTALLATION ROUTE OR OPT FOR OUR EXPERT SETUP, REST ASSURED THAT OUR MACHINES ARE DESIGNED FOR STRAIGHTFORWARD INTEGRATION INTO YOUR SPACE, OFFERING FLEXIBILITY AND CONVENIENCE IN STARTING YOUR OPERATIONS.
SERVICE PLANS
TAILORED SERVICE PLANS: YOUR PATH TO
UNINTERRUPTED PERFORMANCE
AT ACO RECYCLING, WE UNDERSTAND THAT EACH CLIENT HAS UNIQUE NEEDS WHEN IT COMES TO MAINTAINING THEIR REVERSE VENDING MACHINES. THAT’S WHY WE OFFER A VARIETY OF TAILORED SERVICE PLANS, ENSURING THAT EVERY MACHINE OPERATES AT ITS PEAK PERFORMANCE. OUR PLANS RANGE FROM COMPREHENSIVE ROUTINE MAINTENANCE TO RAPID EMERGENCY SUPPORT, DESIGNED TO SUIT DIFFERENT OPERATIONAL SCALES AND REQUIREMENTS.
WHETHER YOU’RE MANAGING A SINGLE MACHINE OR A FLEET, OUR SERVICE PLANS PROVIDE THE ASSURANCE OF CONSISTENT, RELIABLE PERFORMANCE. THEY INCLUDE REGULAR CHECK-UPS, SOFTWARE UPDATES, AND IMMEDIATE TROUBLESHOOTING, MINIMIZING DOWNTIME AND OPTIMIZING EFFICIENCY. ACOGURU IS ALWAYS READY TO RESPOND, BRINGING THEIR EXPERTISE DIRECTLY TO YOUR LOCATION OR OFFERING SWIFT REMOTE ASSISTANCE.
CHOOSING THE RIGHT SERVICE PLAN MEANS MORE THAN JUST MAINTENANCE; IT’S ABOUT SECURING THE LONGEVITY AND EFFECTIVENESS OF YOUR INVESTMENT. WITH ACO RECYCLING’S SERVICE PLANS, YOU GAIN A PARTNER IN ENSURING THAT YOUR RECYCLING EFFORTS ARE BOTH SUCCESSFUL AND SUSTAINABLE. LET ACOGURU HELP YOU MAINTAIN THE HIGH STANDARD OF OPERATION YOU EXPECT, ENSURING THAT YOUR MACHINES CONTINUE TO CONTRIBUTE POSITIVELY TO YOUR OPERATIONAL GOALS PLAN TO SUIT YOUR OPERATIONAL NEEDS.
ELITE PARTNERSHIP (GOLD)
THE PREMIUM TIER PROVIDES THE FASTEST RESPONSE TIMES, A DEDICATED ACOGURU FOR PERSONALIZED SERVICE, 24/7 HOTLINE SUPPORT, AND PERIODIC TECHNOLOGY UPGRADES. MONTHLY MEETINGS WITH DEDICATED ACOGURU. TARGETED AT LARGE-SCALE OPERATIONS THAT DEMAND THE MOST COMPREHENSIVE AND RESPONSIVE SERVICE. CONTACT TYPE: EMAIL SUPPORT & WHATSAPP HOTLINE SUPPORT & DEDICATED ACOGURU HOTLINE SUPPORT. RESPONSE RATE OF 2 HOURS, AVAILABLE 24/7, INCLUDING WEEKENDS AND NATIONAL HOLIDAYS.
ENHANCED CARE (SILVER)
OFFERS FASTER RESPONSE TIMES, MORE COMPREHENSIVE TECHNICAL SUPPORT FROM ACOGURU, PREVENTIVE REMOTE SUPPORT, AND STAFF TRAINING SESSIONS. SUITED FOR CLIENTS REQUIRING A BALANCE OF SUPPORT AND RESPONSE EFFICIENCY. HOTLINE SUPPORT AVAILABLE CONTACT TYPE: EMAIL SUPPORT & WHATSAPP HOTLINE SUPPORT. RESPONSE WITHIN 24 HOURS, ENCOMPASSING ALL WORKING DAYS. NATIONAL HOLIDAYS ARE EXCLUDED FROM THIS RESPONSE PERIOD.
ESSENTIAL SUPPORT (BRONZE)
THIS BASIC PACKAGE INCLUDES ROUTINE REMOTE SUPPORT, STANDARD RESPONSE TIMES FOR ACOGURU SUPPORT, AND ESSENTIAL SOFTWARE UPDATES. IDEAL FOR SMALLER OPERATIONS OR CLIENTS WITH BASIC NEEDS. CONTACT TYPE: EMAIL SUPPORT. RESPONSE WITHIN 72 HOURS ON WORKING DAYS. PLEASE NOTE, NATIONAL HOLIDAYS ARE NOT CONSIDERED AS WORKING DAYS IN THIS TIMEFRAME.
WARRANTY
ACO RECYCLING STANDS FIRMLY BEHIND THE QUALITY AND RELIABILITY OF OUR PRODUCTS, WHICH IS WHY WE OFFER AN EXTENSIVE 12-MONTH WARRANTY ON ALL OUR REVERSE VENDING MACHINES AND EQUIPMENT. THIS WARRANTY IS A TESTAMENT TO OUR COMMITMENT TO EXCELLENCE AND OUR CONFIDENCE IN THE DURABILITY OF OUR PRODUCTS. IT COVERS A RANGE OF POTENTIAL ISSUES, ENSURING THAT ANY DEFECTS IN MATERIALS OR WORKMANSHIP ARE ADDRESSED PROMPTLY AND PROFESSIONALLY. OUR WARRANTY PROGRAM IS DESIGNED TO PROVIDE OUR CLIENTS WITH THE ASSURANCE THAT THEIR INVESTMENT IS PROTECTED. WE UNDERSTAND THE IMPORTANCE OF HAVING RELIABLE AND EFFICIENT RECYCLING SOLUTIONS, AND THIS WARRANTY IS A KEY PART OF OUR PROMISE TO DELIVER JUST THAT. SHOULD ANY ISSUES ARISE WITHIN THE WARRANTY PERIOD, OUR DEDICATED SUPPORT TEAM IS ON HAND TO PROVIDE SWIFT RESOLUTIONS, MINIMIZING ANY DOWNTIME AND MAINTAINING THE HIGH STANDARD OF OPERATION OUR CLIENTS EXPECT. IT’S NOT JUST ABOUT FIXING PROBLEMS – IT’S ABOUT PROVIDING A SEAMLESS AND WORRY-FREE EXPERIENCE. WITH ACO RECYCLING, CLIENTS CAN REST ASSURED THAT THEY ARE NOT ONLY PURCHASING A LEADING-EDGE RECYCLING SOLUTION BUT ALSO GAINING A PARTNER DEDICATED TO THEIR LONG-TERM SUCCESS.
TRAINING AND TECHNICIAN
AUTHORIZATION
ACO RECYCLING’S TRAINING & TECHNICAL AUTHORIZATION PROGRAM IS AN IMMERSIVE 4-DAY JOURNEY DESIGNED TO EMPOWER OUR DISTRIBUTORS AND THEIR TECHNICAL TEAMS. BEGINNING WITH AN INITIAL ASSESSMENT, THIS COMPREHENSIVE COURSE BLENDS INTERACTIVE LEARNING WITH THEORETICAL KNOWLEDGE. AT THE CONCLUSION, A FINAL EXAM DETERMINES THE PROFICIENCY LEVEL OF EACH TECHNICIAN, ALIGNING THEM WITH THE APPROPRIATE OPERATIONAL RESPONSIBILITIES IN THE FIELD. TECHNICAL AUTHORIZATION PROGRAM CULMINATES IN GRANTING EACH TECHNICIAN ACCESS TO OUR V5 PLATFORM. TECHNICIANS RECEIVE A CUSTOM-GENERATED QR CODE, SERVING AS THEIR UNIQUE ID FOR SYSTEM ACCESS. THIS CODE ENABLES AUTHORIZED ENTRY INTO THE REVERSE VENDING MACHINES, ENSURING THAT ONLY TRAINED AND CERTIFIED PERSONNEL CAN OPEN THE MACHINE DOORS. THIS EXCLUSIVE ACCESS PROTOCOL UNDERSCORES OUR COMMITMENT TO SECURE, PROFESSIONAL MAINTENANCE AND UPHOLDS THE INTEGRITY OF OUR MACHINES. THIS TRAINING NOT ONLY ENSURES EXPERTISE IN HANDLING OUR MACHINES BUT ALSO FOSTERS A NETWORK OF CERTIFIED PROFESSIONALS, DEDICATED TO MAINTAINING THE HIGHEST STANDARDS OF SERVICE AND MACHINE PERFORMANCE.
MANUALS&
HOW-TO VIDEOS
ACO RECYCLING IS COMMITTED TO CONTINUOUS EVOLUTION AND IMPROVEMENT IN OUR SERVICES. AS PART OF THIS COMMITMENT, WE METICULOUSLY CRAFT UP-TO-DATE MANUALS AND HOW-TO VIDEOS, ENSURING THEY ARE ALWAYS CURRENT WITH THE LATEST EDITIONS AND ADVANCEMENTS. THIS ONGOING PROCESS REFLECTS OUR DEDICATION TO KEEPING OUR PARTNERS WELL-INFORMED ABOUT UPDATES, NEW METHODS, AND INNOVATIONS IN OUR REVERSE VENDING MACHINES. WE BELIEVE IN NOT JUST EVOLVING OUR TECHNOLOGY BUT ALSO IN ENHANCING THE KNOWLEDGE AND SKILLS OF THOSE WHO OPERATE AND MAINTAIN OUR MACHINES. OUR AIM IS TO CONSTANTLY REFINE MAINTENANCE QUALITY AND EFFICIENCY, PROVIDING OUR PARTNERS WITH THE TOOLS AND INFORMATION THEY NEED TO EXCEL IN THEIR RECYCLING INITIATIVES.
